Student Success - University of Florida

Frequently Asked Questions

What is Knack?

Knack is an online tutoring platform that was founded on UF's campus at Bryan Hall in 2015 via the Gator Hatchery programThe founders won UF's Big Idea Business Plan Competition in 2016 and have since gone on to partner with dozens of colleges and universities across the country, helping them advance student success for their students, by their students. 

Why was this collaboration established? 

UF has partnered with Knack to enhance the peer-to-peer learning community on campus.  This partnership is part of a larger student success initiative launched by UF to provide greater support to students in response to the COVID-19 pandemic. By supplementing tutoring available through campus resources, more students can receive academic assistance when and where it’s needed, and more courses can now have tutoring services offered.  

How long will the free tutoring last? 

The UF Provost has budgeted funds to support free tutoring for UF undergraduate students through the Spring 2021 semester or until the funds are exhausted, whichever comes first.  

I received an email from UF stating I had free tutoring for any course I am taking, but a friend received an email that stated that my friend was eligible for free tutoring in any of 38 UF courses.  Why is there a difference? 

Every student will receive free tutoring through the UF-Knack collaboration.  If you received an email stating that you would receive free tutoring for any course in which you are enrolled, you were identified by UF Student Financial Affairs as having some level of financial need based on FAFSA information.  All remaining degree-seeking students will have their tutoring costs for any of 38 UF courses covered by UF (see below for a list of these courses).  

Which courses are eligible for tutoring? 

If you received an email message from UF indicating that you would receive free tutoring in any course, all courses in which you are enrolled are eligible for free tutoring.  (See question above about why you were selected for this service.) 

If you received an email message from UF indicating that you would receive free tutoring for 38 UF courses, any combination of these 38 courses in which you are enrolled will be eligible for free tutoring.  These courses are listed below and represent the courses that UF students most frequently have to repeat because of earning grades of D, E, or W.  You can still receive tutoring through Knack in any other course outside of these 38, but you will be responsible for covering the tutoring cost out-of-pocket for those courses. List of 38 covered courses:  ACG 2021, ACG 2071, APK 2100C, BCH 4024, BSC 2010, BSC 2011, CHM 1025, CHM 2045, CHM 2046, CHM 2046L, CHM 2210, CHM 2211, COP 3502, COP 3530, ECO 2013, ECO 2023, EEL 3701C, EGM 2511, EGM 3520, FIN 3403, MAC 1105, MAC 1140, MAC 1147, MAC 2233, MAC 2311, MAC 2312, MAC 2313, MAN 3025, MAP 2302, MAR 3023, MCB 3020, PHY 2048, PHY 2049, PHY 2053, PHY 2054, PSY 2012, QMB 3250, STA 2023.

How do I find a tutor? 

The process is simple. Log in with your GatorLink account, search for a class and post a request.  Then, vetted, available tutors will respond with offers to help you. Once you’ve decided on a tutor, book a session to confirm the details or message them for more information.   

I’ve been contacted by multiple tutors. How do I choose the right tutor for me?  

First, think about what is important to you in the tutoring relationship. Ask the potential tutors questions to determine if they are a good fit for you. You may choose a different tutor at any time.   

Is there a limit on the amount of time or number of free tutoring sessions I can use? 

No.  This is a first-come-first-served program.  We strongly encourage that you seek tutoring support early in the semester and not wait until your need for help is urgent.  

Does Knack provide accommodations for students with disabilities? 

Knack is committed to accessibility for all users, including persons with a disability who require accommodations. If you discover that any part of the services or any Knack Technologies tool or website is inaccessible, you can contact (530) 968-8867 to work directly with Knack.  

If you are a UF student with a disability and are experiencing access barriers utilizing Knack, you can also contact the Disability Resource Center at accommodations@ufsa.ufl.edu or 352-392-8565.  

Where else can I receive tutoring support through UF? 

The UF-Knack Partnership joins with tutoring resources that are already available to students through the Teaching Center and the Office of Academic Support.  We encourage you to seek any tutoring support that you find the most helpful for you to effectively learn in your classes.  

Does my instructor approve my being tutored through Knack? 

Regardless of what tutoring resource you use, please let your instructor know you are seeking tutoring help.  Each college has been informed about the UF-Knack collaboration, but your instructor might not be aware of it yet.  We encourage you to let your instructor know you are using Knack tutoring.  In many cases, instructors might be able to provide supplemental problems and advice in how to best study and learn in their classes.  

What are the qualifications to be a tutor? 

You must be a current UF student who has earned a B+ or higher in the course(s) you would like to tutor. Also, you must complete the tutor verification and training process one month from sign up in order to be approved as a tutor. Many times, you’ll be pre-approved to tutor the same day you submit the necessary information.  

I am a graduate student. Can I serve as a tutor? 

Yes. UF graduate students are eligible to tutor if they meet the qualifications and complete training.   

I am a graduate student. Can I receive free tutoring? 

Graduate students are not eligible to receive free tutoring through the UF-Knack partnership.  

What is the time commitment for tutors? 

You set your schedule and accept sessions with students as you’d like. There are no minimum number of hours you’re required to work.  

How much do tutors make?  

Tutors participating in the UF-Knack partnership will be paid $12/hour. 

Will Knack receive any of my personal information? 

Knack collects standard user information as students authenticate via Single Sign-On to effectively render services and offer tutoring support in the simplest manner possible. Knack’s platform has been deeply vetted by UF and its IT professionals. View Knack’s terms of use and privacy policy.   

Where do I go if I have other questions? 

Send an email to peertutorinfo@aa.ufl.edu if you have additional questions. For questions about Knack and live support, please visit help.joinknack.com where you will find help articles and can launch a live conversation with the Knack Team (bottom right corner). If you prefer, you may e-mail support@joinknack.com or call (530) 968-8867.